Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms" or "Agreement") form a legally binding contract between you or the business entity you represent ("Client," "You," or "Your") and AXIROZ LLC, a limited liability company registered in the United States ("AXIROZ," "We," "Us," or "Our"), governing your access to and use of the GTM — Go To Market Platform and all related services, features, and applications (collectively, the "Platform" or "Services").

By using the Platform you confirm that:

• You are at least 18 years of age and legally capable of entering into binding contracts
• If acting on behalf of a company, you have authority to bind that entity to these Terms
• All registration information you provide is accurate, complete, and current
• Your use will comply with all applicable laws and these Terms
• You are not an employee, partner, director, or agent of any company that directly competes with the underlying platform technology

2. About AXIROZ LLC

Legal Entity: AXIROZ LLC
Country of Registration: United States of America
Platform: GTM — Go To Market
Website: www.axiroz.us
User Login Portal: gtm.axiroz.tech
Support Centre: support.axiroz.us
Contact: [email protected]

AXIROZ LLC markets and distributes the GTM Platform to business clients globally. AXIROZ LLC is the sole contracting party under these Terms. All billing, support, and account obligations are the responsibility of AXIROZ LLC. Your relationship is exclusively with AXIROZ LLC.

3. Platform Infrastructure Disclosure

By using the GTM Platform you acknowledge that:

• Core platform infrastructure and data centres are operated by the underlying US-based technology provider
• Your data may be stored and processed on servers located in the United States
• The Platform's feature set, uptime, and technical capabilities are subject to the underlying provider's systems and policies
• AXIROZ LLC maintains full responsibility for all client-facing obligations, billing, support, and account management
• Your sole contractual relationship is with AXIROZ LLC — you have no direct legal relationship with the underlying technology provider
• AXIROZ LLC's ability to provide the Services is contingent on maintaining its technology licensing agreement. In the unlikely event that agreement is terminated, AXIROZ LLC will provide clients with maximum possible advance notice and work to minimise disruption

4. Eligibility

The GTM Platform is a business-to-business (B2B) service exclusively for legitimate business entities and professionals. You must:

• Be 18 years of age or older
• Represent a lawfully operating business entity
• Have the legal capacity to enter binding agreements under your local jurisdiction's laws
• Not be located in or operating from any country subject to US economic sanctions or export control restrictions (see Section 20)
• Not be engaged in activities that compete directly with the underlying platform technology provider

AXIROZ LLC reserves the right to refuse service to any individual or entity at its sole discretion without obligation to provide a reason.

5. Account Registration & Security

Access to the Platform requires account registration. You agree to:

• Provide accurate, complete, and current registration information and keep it updated at all times
• Maintain a strong, unique password and enable two-factor authentication (2FA) — strongly recommended and may be required
• Keep your login credentials strictly confidential and not share them with any third party
• Accept full responsibility for all activity conducted under your account, whether authorised by you or not
• Immediately notify AXIROZ LLC at [email protected] of any suspected unauthorised access or security breach

Non-transferability: Platform accounts are non-transferable. You may not transfer, sell, assign, or otherwise convey your account or any rights under these Terms to any third party without AXIROZ LLC's prior written consent. Any purported transfer without consent is void.

AXIROZ LLC reserves the right to disable your login credentials at any time if it believes, in its sole discretion, that you have violated any provision of these Terms.

6. Services Description

The GTM Platform provides an integrated business growth and marketing automation suite including:

• CRM & Contact Management
• Sales Pipeline & Opportunity Management
• Email Campaigns, SMS Campaigns & Social Media Planner
• WhatsApp Automation & Messaging (requires WhatsApp Business API connection)
• Workflow & Marketing Automation Builder
• Calendar & Appointment Booking
• Landing Pages, Funnels & Website Builder
• Unified Conversations Inbox (Email, SMS, WhatsApp, Live Chat)
• Reporting & Analytics Dashboard
• Third-Party Integrations (Google, Facebook, Razorpay, Stripe, Zapier, and others)
• AI-powered features (subject to Section 21 — AI Acceptable Use)

Features available to you are determined by your subscription plan. AXIROZ LLC reserves the right to modify, add, or remove features at any time. Your use of the Platform is not contingent on the future delivery of any specific feature or the continuation of any third-party integration. AXIROZ LLC does not guarantee the continued availability of any third-party service integrated with the Platform.

7. Free Trial Period

AXIROZ LLC offers prospective clients a free trial period ("Trial") to evaluate the Platform before any payment is required.

• Duration and scope of the Trial are communicated at sign-up
• The Trial provides access to core Platform features sufficient for a comprehensive evaluation
• No payment is required during the Trial period
• AXIROZ LLC's onboarding team provides setup and evaluation support during the Trial
• At the conclusion of the Trial, your account converts to a paid subscription or is deactivated — you will receive advance notice
• Trial periods are not intended to be used consecutively — see Section 15 regarding trial abuse

8. Fees & Billing

8.1 Subscription Fees

Access beyond the Trial requires payment of Subscription Fees as specified in the plan selected at sign-up. All fees are stated in the currency communicated at checkout.

8.2 Payment Terms

• Subscription Fees are billed in advance on a monthly or annual cycle as selected at sign-up
• Payment is due on the subscription start date and each auto-renewal date thereafter
• Accepted payment methods include major credit/debit cards, UPI, and other methods enabled in the payment portal
• All fees are exclusive of applicable taxes (GST, VAT, sales tax, or equivalent) — see Section 19 regarding your full tax responsibilities

8.3 Usage-Based Credits

Certain features — including SMS sending, outbound calling, WhatsApp messaging, voicemail drops, email verification, and AI token usage — consume usage-based credits purchased separately via your account Wallet. Credit rates are displayed in your account settings and may be updated with 30 days' prior notice.

8.4 Auto-Renewal

Subscriptions renew automatically at the end of each billing period unless cancelled in writing at least 7 days before the renewal date. Renewal reminders are sent at least 14 days in advance.

8.5 Failed Payments

If a payment fails, AXIROZ LLC will retry up to three times over 7 days. Persistent non-payment may result in account suspension or termination. AXIROZ LLC is not liable for any business interruption resulting from account suspension due to non-payment.

8.6 Price Changes

Subscription fees may be revised at any time. Changes for existing subscribers take effect from the next renewal following 30 days' written notice to the registered email address.

9. Refund Policy

9.1 Legal Basis for the No-Refund Policy

1. Free Trial Provided: Every client receives a comprehensive, fully-supported free trial before any payment is required. Subscribing after the Trial constitutes a fully informed, voluntary commercial decision.
2. Immediate Full Service Delivery: Upon payment, the client immediately receives full access to all features in their plan. The service is delivered entirely at the moment of subscription — there is no deferred or conditional delivery.
3. Non-Recoverable Upstream Costs: AXIROZ LLC incurs immediate, irrecoverable costs upon each client subscription, including platform access fees to the upstream technology provider, infrastructure allocation, and onboarding costs. These costs cannot be recovered upon cancellation.
4. Digital SaaS Nature: The GTM Platform is a digital service. Once accessed, digital services cannot be "returned." This is consistent with standard B2B SaaS industry practice.
5. Informed Commercial Decision: All pricing, features, and terms are clearly disclosed before subscription. No payment is taken without your express authorisation.

9.2 Unauthorised Chargebacks

9.3 Single Limited Exception — Verified Total Platform Outage

If AXIROZ LLC's upstream platform provider experiences a verified, documented total platform outage exceeding 72 consecutive hours rendering the Platform entirely inaccessible, AXIROZ LLC may, at its sole discretion, issue a proportional account credit for the affected period only. Such credit applies to the next billing cycle and is not paid as a cash refund. This exception does not apply to partial outages, individual feature downtime, third-party service failures, or issues attributable to the client's environment.

9.4 Cancellation & Downgrade

• Cancellations must be submitted in writing to [email protected] at least 7 days before renewal — no refund for the current paid period
• Your account remains accessible until the end of the current paid billing period following cancellation
• Plan downgrades take effect from the next billing cycle — no credit or refund for the price difference in the current period

10. Client Obligations & Responsibilities

You are fully and solely responsible for:

• All activities conducted through your account, including those of your team members and sub-users
• Ensuring all personnel using the Platform are bound by terms at least as restrictive as these Terms
• Your end customers must accept terms that provide at least the same level of protection as these Terms — you must implement and enforce your own terms of service and privacy policy for your customers
• The accuracy, legality, and appropriateness of all data, content, campaigns, and communications created or sent through the Platform
• Obtaining all required consents, permissions, and authorisations from your customers before adding their data to the Platform or contacting them via the Platform
• Managing and responding to all data subject rights requests (access, deletion, correction, portability) from your own customers within the timeframes required by applicable law
• Full compliance with all applicable laws and regulations in your jurisdiction in connection with your use of the Platform
• Ensuring all contacts in your CRM have provided requisite opt-in consent to receive your communications
• Keeping your billing information and account details current and accurate
• Paying all fees and charges as they fall due

10.1 Responsibility for Sub-Users

You are fully responsible for the acts and omissions of any sub-users, team members, or individuals you grant access to your GTM account. A breach of these Terms by any sub-user is deemed a breach by you. You must immediately revoke access for any sub-user who violates these Terms.

11. Acceptable Use Policy

You agree that you will not use the GTM Platform to:

• Send unsolicited commercial messages to recipients who have not consented to receive communications from you
• Send deceptive, misleading, fraudulent, harassing, defamatory, obscene, or unlawful messages or content
• Violate any applicable telecommunications, anti-spam, data protection, or marketing law in any jurisdiction
• Transmit or store malicious code, viruses, spyware, ransomware, or any harmful data
• Attempt to gain unauthorised access to the Platform, any other user's account, or any connected system
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, know-how, or algorithms of the Platform or any part thereof
• Modify, translate, adapt, or create derivative works based on the Platform except as expressly permitted in writing by AXIROZ LLC
• Remove, obscure, or alter any proprietary notices, labels, or branding on the Platform
• Resell, sublicense, or distribute access to the Platform to third parties without AXIROZ LLC's express written consent
• Engage in any illegal, fraudulent, or unethical activity
• Use the Platform in any way that imposes an unreasonable or disproportionate load on the Platform infrastructure
• Collect or harvest data from the Platform in any unauthorised manner
• Use the Platform for businesses involving adult content, illegal weapons, illegal controlled substances, pyramid schemes, or other prohibited industries
• Impersonate any person or entity or misrepresent your affiliation
• Give access to the Platform to any individual or entity that is a direct competitor of the underlying platform technology provider

Violation of this Acceptable Use Policy may result in immediate account suspension or termination without refund of any prepaid fees.

12. Competitor Restriction

By subscribing to the GTM Platform, you represent and warrant that:

• You are not an employee, partner, director, officer, contractor, or agent of any competing platform
• You are not accessing the Platform with the intent to reverse engineer, replicate, or compete with it
• None of your sub-users or team members accessing the GTM Platform are acting on behalf of a competing platform
• You will not use knowledge or information gained from using the GTM Platform to build or assist in building a competing product

Breach of this section is a material violation of these Terms and will result in immediate account termination without notice and without refund of any prepaid fees. AXIROZ LLC reserves the right to pursue all available legal remedies in the event of breach of this section.

13. Fair Use Policy

Any subscription plans marketed as "unlimited" are subject to this Fair Use Policy. The GTM Platform is a shared infrastructure environment. AXIROZ LLC reserves the right to monitor usage across all accounts.

If, in AXIROZ LLC's sole discretion, it determines that your usage of the Platform or any sub-account is:

• Excessive or abusive relative to reasonable business use
• Having a negative effect on the Platform's performance for other users
• Inconsistent with the intended scope of your subscription plan
• Violating the fair use policies of the underlying technology provider

AXIROZ LLC may, without liability and without refund of any prepaid fees:

• Throttle or limit your Platform usage
• Pause or suspend specific features or your entire account
• Require you to upgrade to a higher-tier plan to continue at your current usage rate
• Terminate your account in cases of severe or repeated abuse

You acknowledge that AXIROZ LLC's own upstream technology licensing agreement is subject to fair use obligations, and that your failure to observe reasonable usage limits may have consequences for AXIROZ LLC's upstream account. Account suspension or limitations arising from your Fair Use violations do not entitle you to any refund of prepaid fees.

14. No Misrepresentation of the Platform

You agree that you and your employees, agents, and customers will not misrepresent the GTM Platform or its Services in any way. Specifically, you must not:

• Claim the Platform offers features or capabilities it does not have
• Promise your customers unlimited usage, guaranteed uptime, or service levels beyond what is stated in these Terms
• Represent the Platform as your own proprietary, independently developed software in any manner that implies you built the underlying technology
• Make guarantees about third-party integrations (Google, Facebook, WhatsApp, payment processors) that those third parties have not themselves made
• Use false, deceptive, or misleading advertising in connection with the GTM Platform when marketing to your own clients
• Claim any association, partnership, or endorsement with or by the underlying technology provider

Breach of this section may result in account suspension or termination without refund of prepaid fees. AXIROZ LLC also reserves the right to pursue legal remedies for any misrepresentation that causes harm to AXIROZ LLC or the underlying technology provider.

15. Trial Abuse Prohibition

Free trial periods are provided in good faith to allow genuine evaluation of the GTM Platform. Trial periods are expressly not intended to be used consecutively or in a manner designed to avoid paying subscription fees.

The following constitute trial abuse and are strictly prohibited:

• Creating multiple accounts using different email addresses, business names, or payment methods to access consecutive or repeated free trials
• Sharing trial access credentials with individuals or entities who have not themselves registered for a trial
• Using the Trial to access the Platform for ongoing business operations beyond the intended evaluation period
• Any other method designed to extend free access beyond the authorised trial period

If AXIROZ LLC determines that you are engaged in trial abuse, it reserves the right, without prior notice and without liability, to:

• Immediately terminate your trial and all associated accounts
• Permanently ban you and any associated business entity, email addresses, or payment methods from accessing the GTM Platform
• Pursue recovery of the fair market value of services consumed during the abusive trial period

16. Messaging & Communications Compliance

The GTM Platform includes SMS, email, WhatsApp, and calling features. You are exclusively responsible for all communications sent using the Platform and for compliance with all applicable laws. AXIROZ LLC is a technology platform and communications infrastructure provider only — you, not AXIROZ LLC, are deemed the "sender," "telemarketer," or "advertiser" of all communications for all legal and regulatory purposes.

16.1 SMS Compliance

• You must comply with all applicable laws governing SMS in the jurisdiction of your recipients
• For US recipients: compliance with the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), all federal and state do-not-call regulations, and state-specific telemarketing laws is mandatory
• 10DLC Registration: All commercial SMS sent to US recipients requires 10DLC (10-Digit Long Code) registration with your telecom carrier. You are solely responsible for completing 10DLC registration before sending any commercial SMS through the Platform
• For recipients in other jurisdictions: you are responsible for compliance with all applicable local telecommunications and anti-spam laws
• All commercial SMS must include a clear opt-out mechanism (e.g., "Reply STOP to unsubscribe") and opt-out requests must be honoured immediately
• You must maintain complete, accurate records of all recipient consents

16.2 WhatsApp Business API Compliance

• You must comply with Meta's WhatsApp Business API Terms of Service and Commerce Policy at all times
• Only Meta-approved message templates may be used for business-initiated WhatsApp conversations
• You must obtain explicit opt-in consent from all WhatsApp recipients before initiating contact
• Opt-out requests must be honoured immediately and maintained in a suppression list
• You are responsible for maintaining your WhatsApp Business Account quality rating and complying with Meta's messaging volume tiers

16.3 Email Compliance — CAN-SPAM

• All commercial email must comply with the US CAN-SPAM Act, including a valid physical postal address, clear identification as commercial email, and an unsubscribe mechanism honoured within 10 business days
• For recipients in the EU or UK: compliance with GDPR and PECR requirements applies
• You must not use false or misleading headers, subject lines, or from addresses

16.4 General Communications Obligations

• You represent and warrant that you have obtained all necessary consents, permissions, and authorisations from recipients before contacting them using the Platform
• You are solely responsible for determining whether you are required to register, license, or post a bond under any applicable telemarketing or marketing law
• These compliance obligations survive termination or expiration of this Agreement

AXIROZ LLC accepts no liability for regulatory penalties, fines, or legal actions arising from your non-compliance with any of the above. You agree to indemnify AXIROZ LLC against all such claims.

17. Data & Privacy

Your use of the Platform is subject to AXIROZ LLC's Privacy Policy at www.axiroz.us/privacy-policy, incorporated herein by reference. You acknowledge and agree that:

• Your data is stored and processed on infrastructure located in the United States — by using the Platform, you consent to this cross-border transfer
• You are the data controller for your customers' personal data; AXIROZ LLC acts as a data processor on your behalf
• You must implement and enforce your own privacy policy for your customers that provides at least the same level of protection as AXIROZ LLC's Privacy Policy
• You must obtain affirmative consent from your customers acknowledging they agree to be bound by your privacy policy before granting them access to any Platform features
• You bear sole responsibility for compliance with all data protection and privacy laws applicable in your jurisdiction, including but not limited to GDPR, CCPA/CPRA, and other applicable privacy regulations
• You are solely responsible for establishing and implementing appropriate data retention and deletion procedures for personal data processed through the Platform
• You must not retain personal data longer than necessary for the purposes for which it was collected, or as required by applicable law
• AXIROZ LLC implements appropriate technical and organisational security measures but cannot guarantee absolute data security

18. Data Breach Notification Obligations

You are solely responsible for complying with all applicable data breach notification laws and regulations. In the event you discover, or are notified by AXIROZ LLC of, a security incident affecting personal data processed through the Platform, you shall:

• Promptly investigate the incident and take all appropriate remedial measures to contain and address the breach
• Determine independently whether the incident triggers notification obligations under applicable laws in your jurisdiction
• Make all legally required notifications to affected individuals, regulatory authorities, and other required parties within the timeframes specified by applicable laws — at your own cost
• Maintain complete documentation of the incident, your investigation, and all notifications made
• Promptly inform AXIROZ LLC of any notifications made to regulatory authorities or affected individuals in relation to the incident

You shall indemnify and hold AXIROZ LLC harmless from any claims, damages, penalties, or liabilities arising from your failure to properly investigate, contain, or provide required notifications in connection with any data breach.

AXIROZ LLC will notify you promptly of any security incidents affecting your data for which AXIROZ LLC or the underlying technology provider is directly responsible. However, such notification by AXIROZ LLC does not relieve you of your own independent obligation to assess and fulfil your notification requirements under applicable law.

19. Tax Responsibilities

You are solely and entirely responsible for all tax obligations arising from your use of the GTM Platform and your business operations, including:

• Determining, calculating, collecting, reporting, and remitting all applicable taxes (GST, VAT, sales tax, income tax, withholding tax, or any other tax) related to your business transactions and your clients' transactions
• Compliance with all tax laws, regulations, and filing requirements in every jurisdiction in which you or your clients operate
• Compliance with applicable VAT/GST requirements for digital services, including cross-border SaaS transactions
• All taxes applicable to fees paid to AXIROZ LLC — AXIROZ LLC charges fees exclusive of applicable taxes and you are responsible for any taxes that may apply to your purchase
• Maintaining adequate records to support your tax compliance obligations

Nothing in these Terms or in any communication from AXIROZ LLC should be construed as tax advice. You should consult a qualified tax professional or accountant for advice on your specific tax situation. AXIROZ LLC will not be liable for any tax liability, penalties, or interest arising from your failure to comply with applicable tax laws.

20. Export Controls & Sanctions Compliance

The GTM Platform is subject to US export control laws and economic sanctions regulations. By using the Platform, you represent, warrant, and covenant that:

• You are not located in, operating from, or a national of any country that is the subject of US economic sanctions or export restrictions, including but not limited to Cuba, Iran, North Korea, Syria, Russia, Belarus, and the Crimea, Donetsk, and Luhansk regions
• You are not named on, and are not owned or controlled by any party named on, any US Government restricted party list, including the US Treasury Department's Specially Designated Nationals (SDN) list, the Bureau of Industry and Security (BIS) Entity List, or any other applicable restricted party list
• You will not use, export, import, re-export, sell, release, or transfer the Platform, or any data processed through the Platform, in violation of any applicable US or international export control law, including regulations administered by the US Department of Commerce's Bureau of Industry and Security and the US Department of the Treasury's Office of Foreign Assets Control (OFAC)
• You will not permit any of your clients, sub-users, or agents to use the Platform in violation of this section
• You will immediately notify AXIROZ LLC at [email protected] if you become aware of any actual or potential violation of this section

AXIROZ LLC reserves the right to terminate your account immediately and without notice if it determines, in its sole discretion, that you are or have become a prohibited end-user or are engaged in prohibited end-use under applicable export control laws. Such termination carries no entitlement to refund of any prepaid fees.

21. Artificial Intelligence (AI) Acceptable Use

The GTM Platform includes AI-powered features such as AI-assisted content generation, AI-powered response suggestions, AI chatbot flows, and other AI tools. Before using any AI features, you must ensure that:

• You are located in a jurisdiction that permits the use of AI technology for your intended purposes
• Your use of AI features complies with all applicable laws and regulations governing AI in your jurisdiction
• You have obtained all necessary consents from individuals whose data may be processed by AI features

You agree that you will not use the AI features of the GTM Platform to:

• Generate content that is false, defamatory, deceptive, or intended to mislead recipients
• Create, distribute, or facilitate the creation of deepfakes, synthetic media designed to deceive, or any other fraudulent AI-generated content
• Violate any person's privacy, intellectual property rights, or other legal rights
• Generate content that is discriminatory, harassing, hateful, or violates any applicable law
• Attempt to circumvent, probe, or exploit the AI systems underlying the Platform

You acknowledge that AI-generated content may contain inaccuracies, errors, or biases, and that you are solely responsible for reviewing, verifying, and taking responsibility for any AI-generated content before using it in any communication, marketing material, or business context. AXIROZ LLC disclaims all liability for the accuracy, completeness, or appropriateness of AI-generated content produced through the Platform.

22. Intellectual Property

22.1 AXIROZ LLC & Provider Ownership

The GTM Platform, including its design, code, branding, features, and associated intellectual property, is owned by or licensed to AXIROZ LLC and/or the underlying platform provider. All rights not expressly granted herein are reserved. The GTM brand and AXIROZ name and logos are proprietary marks of AXIROZ LLC.

22.2 Your Content

You retain ownership of all content, data, and materials you create or upload to the Platform ("Your Content"). You grant AXIROZ LLC and the underlying provider a limited, non-exclusive, worldwide, royalty-free licence to host, store, transmit, and process Your Content solely as necessary to provide the Services.

22.3 No Derivative Works

You may not modify, translate, adapt, or create derivative works based on the Platform or any part thereof. You may not use any portion of the Platform's code, design, or architecture as the basis for any competing or similar product.

22.4 Feedback

Any feedback, suggestions, or ideas you provide regarding the Platform may be used by AXIROZ LLC without any compensation or obligation to you.

23. Limitation of Liability

In all cases, AXIROZ LLC's total aggregate liability to you for any and all claims arising under or in connection with these Terms or your use of the Platform shall not exceed the total Subscription Fees paid by you to AXIROZ LLC in the one (1) calendar month immediately preceding the event giving rise to the claim.

These limitations apply regardless of the legal theory advanced — whether in contract, tort, negligence, strict liability, or any other theory — and shall survive even if any remedy fails its essential purpose.

AXIROZ LLC is not liable for: (a) any failure or unavailability of third-party services integrated with the Platform; (b) any data loss arising from your failure to maintain adequate backups; (c) any regulatory fines or penalties incurred as a result of your non-compliance with applicable laws; or (d) any harm arising from Fair Use throttling or account suspension resulting from your own excessive usage.

24. Disclaimer of Warranties

Specifically, AXIROZ LLC makes no warranty or representation that:

• The Platform will meet your specific business requirements
• Results obtained through use of the Platform will be accurate, reliable, or meet any particular standard
• Third-party integrations will be continuously available or function without error
• AI-generated content will be accurate, appropriate, or suitable for any particular purpose
• The Platform complies with the laws of any jurisdiction other than as expressly stated
• Any defects or errors in the Platform will be corrected within any specific timeframe

No oral or written representation by AXIROZ LLC or its representatives creates any warranty not expressly set out in these Terms.

25. Indemnification

You agree to defend, indemnify, and hold harmless AXIROZ LLC, its members, managers, officers, employees, agents, licensors, and the underlying platform technology provider from and against all claims, liabilities, damages, judgements, awards, losses, costs, and legal fees arising from:

• Your use or misuse of the GTM Platform
• Your violation of any provision of these Terms
• Your violation of any applicable law, regulation, or third-party right (including privacy rights, intellectual property rights, and consumer protection laws)
• Content you create, upload, or transmit via the Platform
• Claims by your own customers arising from your products, services, marketing, or communications
• Your non-compliance with messaging, data protection, tax, export control, or any other regulatory requirement
• Any misrepresentation you make to your customers regarding the Platform
• Any breach of the competitor restriction in Section 12
• Any trial abuse in violation of Section 15
• Your failure to properly manage or respond to data subject rights requests from your customers

26. Termination

26.1 Termination by Client

You may terminate your account at any time by written notice to [email protected] at least 7 days before your next renewal. Termination does not entitle you to a refund of any prepaid fees. Access continues through the end of the current paid period. You are responsible for exporting your data before account closure — AXIROZ LLC has no obligation to retain data after termination.

26.2 Termination by AXIROZ LLC

AXIROZ LLC may terminate your account immediately and without notice for:

• Material breach of any provision of these Terms
• Use of the Platform for illegal, fraudulent, or prohibited purposes
• Non-payment of fees within 14 days of the due date
• Initiation of a fraudulent chargeback or unauthorised payment dispute
• Violation of the Competitor Restriction (Section 12)
• Trial abuse (Section 15)
• Violation of export controls (Section 20)
• Requirement by applicable law, court order, or regulatory authority
• Termination or expiration of AXIROZ LLC's upstream technology licensing agreement
• Determination, in AXIROZ LLC's sole discretion, that your account poses a security, legal, or reputational risk

Termination for cause carries no entitlement to a refund of any prepaid fees.

26.3 Data Following Termination

Account data is retained for 90 days post-termination, during which you may request an export. After 90 days, all data is permanently deleted. AXIROZ LLC is not responsible for data lost following account closure or termination.

27. Governing Law & Dispute Resolution

27.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict of law principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

27.2 Informal Resolution

Before initiating any formal proceeding, both parties agree to attempt good-faith resolution of any dispute by written notice and direct negotiation for at least 30 days from the date of written notice.

27.3 Binding Arbitration

Any unresolved dispute, claim, or controversy arising out of or relating to these Terms or the GTM Platform shall be submitted to final and binding arbitration under the rules of the American Arbitration Association (AAA), conducted in English, with the seat of arbitration in Wyoming, USA. The arbitrator's award is final and binding on both parties. Each party bears its own legal costs unless the arbitrator orders otherwise.

27.4 Class Action Waiver

YOU WAIVE ANY RIGHT TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING AGAINST AXIROZ LLC. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

27.5 Exceptions to Arbitration

Either party may seek injunctive or other equitable relief from a court of competent jurisdiction to protect intellectual property rights, prevent misuse of confidential information, or prevent irreparable harm, without waiving the right to pursue arbitration for other claims.

28. Amendments

AXIROZ LLC may amend these Terms at any time. For material changes, we will notify registered account holders by email at least 30 days before the changes take effect and display a prominent notice on the Platform. Continued use after the effective date constitutes acceptance. If you disagree with amended Terms, you must cease using the Platform before the effective date. No refund is provided in connection with termination arising from disagreement with amended Terms.

29. General Provisions

29.1 Entire Agreement

These Terms, together with the Privacy Policy at www.axiroz.us/privacy-policy and any executed order forms or service agreements, constitute the entire agreement between you and AXIROZ LLC regarding the GTM Platform and supersede all prior agreements and understandings.

29.2 Severability

If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions continue in full force.

29.3 Waiver

No failure or delay by AXIROZ LLC in exercising any right constitutes a waiver of that right. A waiver of any specific breach does not constitute a waiver of any subsequent breach.

29.4 Assignment

You may not assign or transfer these Terms or any rights hereunder without AXIROZ LLC's prior written consent. AXIROZ LLC may assign its rights in connection with a merger, acquisition, or asset sale upon notice to you.

29.5 Force Majeure

Neither party is liable for delays or failures caused by circumstances beyond their reasonable control, including acts of God, natural disasters, government actions, internet infrastructure failures, power outages, pandemic, or failures of the underlying technology provider's infrastructure. Force majeure does not excuse payment obligations.

29.6 Notices

All legal notices under these Terms must be in writing and sent by email to [email protected]. Notices are deemed received the next business day following email transmission.

29.7 Relationship of Parties

AXIROZ LLC and you are independent contracting parties. Nothing in these Terms creates any partnership, joint venture, employment, agency, or fiduciary relationship between the parties.

29.8 Language

These Terms are in English. In case of any conflict with a translated version, the English version prevails.

29.9 Survival

The following sections survive termination or expiration of this Agreement: Section 9 (Refund Policy), Section 12 (Competitor Restriction), Section 16 (Messaging Compliance obligations), Section 19 (Tax Responsibilities), Section 20 (Export Controls), Section 22 (Intellectual Property), Section 23 (Limitation of Liability), Section 24 (Disclaimer of Warranties), Section 25 (Indemnification), Section 27 (Governing Law & Disputes), and Section 29 (General Provisions).

30. Contact Information

These Terms were last reviewed and updated on June 1, 2025, and supersede all prior versions. We recommend saving a copy at the time of your account registration. You should consult a lawyer for legal advice to ensure your use of the Platform complies with these Terms and applicable law in your jurisdiction.